The Culture Acapella Festival (“CAF”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why, and how we look after it.

Information we collect

When you register a group, send an enquiry, request merchandise or contact us, we collect the details you provide — such as your name, group name, email address, phone number, member names, city and any message you send. We also record limited technical information (such as your IP address) to protect the forms on this site from abuse.

How we use it

• To review and process group registrations and respond to you.
• To issue invoices and reconcile contributions and donations.
• To confirm and fulfil merchandise requests.
• To keep you informed about the season you registered for.
• To keep the site secure and prevent spam.

Legal basis

We process your information because it is necessary to take steps you have asked for (registering, enquiring or ordering), because you have consented, and because we have a legitimate interest in running the festival securely.

Sharing

We do not sell your personal information. We share it only with service providers who help us operate the festival (for example payment, hosting and communication providers) and where required by law.

Payment information

Where a payment gateway is used, card and mobile-money details are handled by the payment provider. CAF does not store full card numbers. Contributions and donations recorded by our team are kept for accounting purposes.

Retention

We keep registration and financial records for as long as necessary for the season and to meet our accounting and legal obligations, then securely delete or anonymise them.

Your rights

You may ask us to access, correct or delete your personal information, or to stop contacting you. Email info@cultureacapellafestival.com and we will respond within a reasonable period.

Cookies

We use essential cookies to make the site work. Optional analytics cookies are only set if you accept them, and you can decline without losing access to the site. We use Google Analytics with consent mode: until you accept, it sets no analytics cookies and records only anonymous, cookie-less measurements.

Contact

Questions about this policy? Write to info@cultureacapellafestival.com.